Required skills

language and literacy skills to

read interpret and communicate legislation regulations policies procedures and guidelines relating to workplace relations

prepare reports and correspondence containing information that is impartial validated accurate and complete

communicate impartially and diplomatically with diverse stakeholders including conducting open discussions and using appropriate questioning techniques

timemanagement skills to plan and prioritise work

interpersonal and teamwork skills to

work as a member of a team

consult and provide advice

organising and planning skills to administer and manage records and files

Required knowledge

workplace relations framework

workplace relations legislation including conditions and entitlements

relevant support organisations

common and case law

strategies for encouraging compliance such as

advice sheets and checklists

transparency of workplace arrangements

roles and responsibilities of stakeholders including employers employees legal representatives unions advisory bodies and other government agencies

procedures and protocols for reporting noncompliance with workplace relations legislation

consequences of noncompliance with workplace relations legislation

organisational policies and procedures relating to managing compliance with workplace relations legislation

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

interpret and communicate workplace relations information to diverse stakeholders

identify and assess potential breaches of workplace relations legislation

research specific details of workplace relations legislation

participate in resolution of workplace relations noncompliance issues

Consistency in performance

Competency should be demonstrated by managing or providing consultation to the management on a range of workplace relations noncompliance issues in a variety of contexts

Context of and specific resources for assessment

Assessment must comply with

organisational client management and health and safety procedures

applicable regulations and codes

Access may be required to

a simulated work environment

organisational policies and procedures

workplace relations information

Guidance information for assessment

The following assessment methods are suggested

oral questioning about

conditions and entitlements

types of industrial instruments

common noncompliance issues and strategies for resolution

observation of the candidate assessing a variety of noncompliance issues and proposing options for resolution

feedback from peers andor supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate

Workplace relations legislation and guidance information may include:

Workplace conditions and entitlements may include:

Advisory materials may be sourced from:

Stakeholders may include:

Workplace documents may include: